Returns and refunds

You have 30 days from delivery. You do not have to say why.

How to start one

Email support@bloodbalanceonline.com with your order number, or telephone us on weekdays between 9am and 5pm Eastern. We answer within one business day.

Opened bottles

Supplements are consumable and we cannot resell an opened bottle, so please do not send one back. Dispose of it at home and we will still refund it.

Where to send an unopened return

Blood Balance Online Returns, 1611 Abram Ct, San Leandro, CA 94577

Write your order number on the outside of the parcel or put it inside. Without it we cannot match the return to your order. You pay return postage unless the item arrived damaged, incorrect or faulty, in which case we cover it.

When the money comes back

We process refunds within two business days of approving the return. The refund goes to the card you paid with. Your bank then takes its own time, usually three to ten business days, and that part is outside our control.

Before you dispute a charge

Please contact us first. A dispute takes weeks and we can usually settle it the same day. If you do not recognise a charge, the name on your statement will be BLOOD BALANCE ONLINE.